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Home / FAQ
I am a big buyer; can you send me free samples before I make a big order?
Samples can be sent before you place order but it is charged according to our company’s rule. And we will refund sample fee once getting your first formal order.
How soon the order is processed and shipped?
Normally we have all items in stock, we will arrange for shipping within 3 days after your payment. If order amount is over 2000 units, additional days may be needed to prepare and stock the items. Usually, it takes about 20-25 days to finish the mass production.
When I call the phone number listed on your web site, there is no answer?
Because of the time difference, maybe we will miss your call. If you are urgent, please send us email: sales@e-style.com.cn. Once receive you email, we will contact you within 24 hours.
What is the MOQ and the samples time?
Our MOQ is 1000pcs for OEM order. And the samples time is 2-3 days if there are no special requests.
Can I have my own gift box for my order?
Yes, if your QTY is above 2000pcs, we can supply you with your own designed color box free of charge. If your order is less than 2000pcs, we can also supply you with your own color box, but there will be extra cost produced, we will just charge you based on our cost.
What's your regular payment term?
Our regular payment term is T/T: Telegraphic Transfer. The 30% deposit should be transferred before the mass production. And the balance be paid before shipment arrangement. 
For old customer, the payment is negociable.
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